Privacy Policy

1. Introduction

7azbd (referred to in this document as "we", "us", or "the Platform") is committed to protecting the privacy and personal data of all registered members and visitors who use our online casino and sports betting services in Bangladesh. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices available to you regarding your data.

By accessing or using the 7azbd platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our services or applicable regulations.

2. Information We Collect

When you register an account, make a deposit, place a bet, or interact with our support team, we collect various categories of personal information necessary to deliver our services securely and effectively. The types of information we may collect include:

• Identity Information: full name, date of birth, gender, and government-issued ID details required for account verification (KYC).
• Contact Information: mobile phone number, email address, and residential address (city/district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial Information: payment method details including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported channels — stored in tokenized form only; raw card or wallet credentials are never retained on our servers.
• Technical & Usage Data: IP address, device type, browser type, operating system, session duration, pages visited, and gameplay activity logs used for fraud prevention and platform optimisation.
• Communication Records: records of any messages, emails, or live-chat transcripts exchanged between you and our customer support team, retained to resolve disputes and improve service quality.

3. How We Use Your Information

7azbd processes the personal data we hold for clearly defined, legitimate purposes. We do not use your information for any purpose that is inconsistent with those stated below:

• Account Management: to create, verify, and maintain your 7azbd account, including identity checks required to ensure compliance with responsible gaming standards and to prevent underage access (21+ only).
• Transaction Processing: to facilitate secure deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records.
• Platform Improvement & Personalisation: to analyse usage patterns, optimise game recommendations (cricket betting, slots, live casino, crash games), and tailor promotional offers to your demonstrated interests.
• Security & Fraud Prevention: to detect and investigate suspicious activity, prevent unauthorised access, and protect both player accounts and the integrity of the 7azbd platform.

4. Sharing of Your Information

7azbd does not sell, rent, or trade your personal information to any outside parties for their own marketing purposes. We may disclose your data only in the limited circumstances described below, and always subject to appropriate data-protection safeguards:

Service Providers: trusted third-party vendors who assist in operating the platform (payment gateways, KYC verification providers, cloud hosting, anti-fraud analytics) receive only the minimum data necessary to perform their contracted function and are contractually bound to maintain confidentiality. Legal Obligations: if required by applicable law, court order, or government directive, we may disclose your information to the relevant authority to the extent required. Business Transfers: in the unlikely event of a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

5. Cookies and Tracking Technologies

The 7azbd platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data that helps us improve our services. The categories of cookies we use include:

• Essential Cookies: required for core platform functionality such as login session management and secure transaction processing. These cannot be disabled without affecting service delivery.
• Analytics Cookies: used to track aggregate user behaviour — pages visited, time spent, game categories explored — enabling data-driven platform improvements. These cookies do not identify you personally.
• Preference Cookies: store your language selection, preferred payment method, and interface customisations so the platform remembers your settings between visits. You may clear these via your browser settings at any time.

6. Data Security Measures

Protecting your personal data is a core operational priority at 7azbd. We implement and maintain technical and organisational security measures designed to safeguard your information against unauthorised access, alteration, disclosure, or destruction. These measures include TLS/SSL encryption for all data in transit, encrypted storage for sensitive data at rest, strict access-control policies that limit internal data access to authorised personnel only, and regular security audits carried out on all platform components.

While we apply rigorous safeguards, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users in a timely manner using the contact details on file. We strongly recommend that all players use a unique, strong password for their 7azbd account and keep their login credentials confidential.

7. Your Privacy Rights

As a registered user of 7azbd, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right of Access: you may request a copy of all personal data we hold about you, along with details of how it is processed.
• Right to Rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: subject to any legal retention obligations (including anti-money-laundering and KYC record-keeping requirements), you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Object: you may object to the processing of your personal data for direct marketing purposes at any time, free of charge. Once you object, we will cease that processing activity immediately.

8. Data Retention

7azbd retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with applicable legal obligations and our internal data governance policies. Specifically, transaction records and KYC documentation are retained for a minimum period required by financial compliance regulations in order to support anti-fraud investigations and regulatory reporting obligations.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual. If you close your account voluntarily, your active profile data will be removed from our live systems within 30 days, subject to the mandatory retention windows described above.

9. Third-Party Links and Services

The 7azbd platform may display content or integrate with certain third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, or Microgaming). These providers operate under their own privacy policies, which 7azbd does not control. We recommend reviewing the privacy documentation of any third-party service you interact with directly, particularly if you are redirected away from the 7azbd domain.

7azbd is not responsible for the privacy practices or data-handling procedures of external game providers or payment processors beyond our contractual data-processing agreements with them. Any concerns about how a third-party service processes your data should be directed to that provider directly.

10. Children and Minors

7azbd is strictly an adult platform. We do not knowingly collect, process, or store personal data from any individual under the age of 21. Our registration process includes age-verification checks specifically designed to prevent underage access. If we become aware that a user under 21 has created an account and provided personal data, we will immediately suspend the account and securely delete all associated data. If you believe a minor has registered on our platform, please notify us at [email protected] without delay.

11. Changes to This Privacy Policy

7azbd reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users by posting a prominent notice on the platform or by sending a notification to the contact details associated with your account. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of 7azbd services after any changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage all users across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — to check this page periodically to stay informed.